Frequently Asked Questions

What is Olive & Tuck?

Olive & Tuck is a calm luxury home brand offering timeless, cozy essentials to elevate your everyday rituals. From soft throws to linen robes, we help create warm, peaceful spaces that feel like home.

Do you offer free shipping?

Yes! We offer free standard shipping worldwide — no minimum required. Softness, delivered on us. For more details, see our Shipping Policy.

How long does delivery take?

Orders typically arrive within 6–10 business days after dispatch, depending on your location. We'll send you a tracking link once your order is on its way. You can learn more in our Shipping Policy.

Do you ship internationally?

Yes, we ship worldwide — and shipping is always free. No matter where you are, we’ll deliver your Olive & Tuck items straight to your doorstep with care.

What is your return policy?

You can return eligible items within 30 days of delivery, as long as they’re unused, in original condition, and in original packaging. Customers are responsible for return shipping. To initiate a return, email us at info@oliveandtuck.com. You can also review our full Refund Policy.

How long do refunds take?

Once your return is received and approved, your refund will be processed within 10 business days. Your bank may take a few extra days to reflect the credit. See our Refund Policy for more details.

Can I exchange an item?

Of course. If you’d like to exchange an item for a different color or style, just mention it in your return request email and we’ll assist you with the next steps. Exchanges follow the same conditions outlined in our Refund Policy.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely and encrypted for your protection. For more information, visit our Payment Method page.

Is my personal and payment information safe?

Absolutely. Your privacy and security are top priorities at Olive & Tuck. We use secure checkout technology and do not store your payment details. Learn more in our Privacy Policy.

I didn’t receive my order — what should I do?

First, check the tracking link we sent via email. If it’s been more than 10 business days since dispatch and your order hasn’t arrived, contact us at info@oliveandtuck.com or via our Contact Page and we’ll investigate right away.

Can I update or cancel my order?

If your order hasn’t shipped yet, we may be able to modify or cancel it. Please email us as soon as possible after placing the order and we’ll do our best to accommodate your request. Reach us through our Contact Page.

Still need help?

No worries — we’re here for you. Just drop us a message at info@oliveandtuck.com or via our Contact Page, and our friendly support team will be happy to assist.