Terms of service

Terms of Service – Olive & Tuck
Effective Date: 01.01.2025

By accessing and using our website (oliveandtuck.com), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

  1. Overview
    This website is operated by Olive & Tuck. Throughout the site, the terms “we”, “us” and “our” refer to Olive & Tuck. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or content contributors.

  2. Online Store Terms
    You may not use our products for any illegal or unauthorized purpose. You agree not to violate any laws in your jurisdiction (including but not limited to copyright laws). We reserve the right to refuse service to anyone for any reason at any time.

  3. Accuracy, Completeness & Timeliness of Information
    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time.

  4. Products & Services
    Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return only according to our Return & Refund Policy. We reserve the right to limit sales or quantities to any person, geographic region, or jurisdiction.

  5. Pricing, Billing & Payment Terms
    All prices on oliveandtuck.com are listed in Euros (€) and include VAT unless otherwise stated.

Accepted Payment Methods:

  • Credit & Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay & Google Pay

  • Shopify Payments

  • Bank Transfer (for bulk/custom orders by request)

Payment Terms:

  • Payment is due at the time of purchase.

  • Orders will only be processed once payment has cleared.

  • If payment fails, the order will not be confirmed.

Secure Transactions:
All transactions are secured through SSL encryption. We do not store any credit card information.

Chargebacks & Refunds:
Chargebacks initiated without first contacting us will be challenged. Refunds are handled according to our Return & Refund Policy.

Fraud Monitoring:
We reserve the right to cancel any suspicious or fraudulent orders. We may request identity verification on high-value purchases.

  1. Third-Party Tools
    We may provide access to third-party tools over which we neither monitor nor have control. You acknowledge and agree that we provide access to such tools “as is” and “as available”.

  2. User Comments & Submissions
    Any feedback, suggestions, or other content you submit to us may be used by Olive & Tuck without restriction.

  3. Errors, Inaccuracies & Omissions
    Occasionally there may be information on our site or service that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate at any time.

  4. Prohibited Uses
    You may not use the site or its content for any unlawful purpose or to violate international, federal, or local regulations.

  5. Disclaimer of Warranties; Limitation of Liability
    We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall Olive & Tuck, our directors, employees, or service providers be liable for any injury, loss, claim, or damages resulting from your use of the service or any product procured using the service.

  6. Indemnification
    You agree to indemnify and hold Olive & Tuck harmless from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms.

  7. Severability
    If any provision of these Terms is found to be unlawful or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law.

  8. Governing Law
    These Terms of Service and any agreements entered into through oliveandtuck.com shall be governed by and construed in accordance with the laws of the Netherlands.

  9. Changes to Terms
    We reserve the right to update or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

  10. Contact Information
    Trade Name: Olive & Tuck
    Address: Luxemburglaan 5, 5625 NA Eindhoven, Netherlands
    Email: info@oliveandtuck.com
    Phone: +44 7577 343856
    Customer Support: Monday–Friday, 9:00 AM – 5:00 PM (CET)

    We aim to reply to all inquiries within 1 business day.

    Trade Number: 77513762
    VAT Number: NL003203436B71